Is the event you're interested in sold out?

We understand that occasionally something unexpected happens and you're not able to attend the event you've booked.

We can’t offer a refund if your event is going ahead on the date originally planned but in some cases, you might have the option to transfer your ticket and we’ll try our best to help. You have a couple of options, depending on the timeframe:

MORE THAN 3 WEEKS BEFORE THE EVENT
You can request to transfer your purchase to a later event. Just complete the form and provide us with a few details- we’ll do what we can to accommodate your request.  If there's no later event scheduled at the moment, we'll credit your Product Guru account with the full amount of your booking for use at a later event.

LESS THAN 3 WEEKS BEFORE THE EVENT
At this late stage you’re able to request that we re-sell the ticket on your behalf. We’ll look for a suitable brand to take your place and if we’re successful in re-allocating your ticket, we’ll credit your Product Guru account with the price of your ticket less a £50 admin fee.


You also have the option to nominate another company to take your place (with their permission). We’ll take a look at the details and if they’re a suitable swap, and agree to buy a ticket, we’ll credit the full amount you paid for your ticket to your Product Guru account, once they’re booked in.

 
If you’re not able to attend the event you’ve booked and your place can’t be filled, unfortunately we’re not able to offer a refund.

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Glasgow 
G2 1PJ

www.productguru.co.uk

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